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Delivery and Timelines

PLEASE NOTE: Our turnaround times are based on our best projected estimates for printing only and do not account for shipping/logistics time. These turnaround times are not guaranteed delivery dates. Multiple factors can influence your order’s completion timeline including: press delays, artwork issues, shipping / logistic problems, and many other elements out of our control.

turnaround-time

Our turnaround time starts from the moment your proof is approved by you via email or in person. If a job has revised files, is placed on hold, or is awaiting proof approval, it will delay your order until the approval is given.


Same Business Day – all production ready jobs received and confirmed by no later than 9:30 am PST will be ready the by the end of the same business day after receipt. Production ready jobs not placed and confirmed by 9:30 am PST will be treated as having been received before 9:30 am PST the following business day.

Next Business Day – all production ready jobs received and confirmed by no later than 9:30 am PST will be ready the by the end of the second business day after receipt. Production ready jobs not placed and confirmed by 9:30 am PST will be treated as having been received before 19:30 am PST the following business day.

Rush 2 – 4 Business Days - all production ready jobs received and confirmed by no later than 12:30 pm PST will be ready between 12:30 pm PST the second business day after receipt and 12:30 pm PST on the fourth business day after receipt.

Regular 5 - 7 Business days - all production ready jobs received and confirmed by no later than 12:30 pm PST will be ready between 12:30 pm PST the fifth day after receipt and 12:30 pm PST on the seventh day after receipt.


Turnaround times are for production only. Once production is complete it may take up to one business day for orders to ship. The last day of any order turnaround is not a guaranteed “in hands” date. However, we do our best to make sure we complete all jobs as soon as production is finished.

While we make every attempt to meet or exceed the stated turnaround times, turn times are not guaranteed. A variety of issues including but not limited to equipment failure, weather conditions, productions errors, etc. may create unplanned delays. If your order is time sensitive we recommend that you contact us prior to placing your order. Production days are Monday – Friday only with exceptions for stated holidays.

When determining turnaround times, orders placed prior to 12:30pm PST with approved, print ready files will count the order day as the first business day of its production cycle. Orders placed after 12:30pm PST will be counted towards the next business day. Proofs may delay the turnaround time as we will not put the order into production until the proofs are approved. Please contact us to move the process faster if your order is time sensitive.